Terms & Conditions

Purpose-

NSW Family Contact Services offers supervised contact, supervised changeovers, transport support, and factual observation reporting. We function as a neutral third party and do not provide counseling, legal advice, parenting guidance, or mediation services.

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Bookings & Availability-

All bookings are subject to availability and safety assessment. We reserve the right to decline or cancel services if safety concerns arise.

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 Cancellation Policy-

 Less than 24 hour notice -  $70 cancellation fee

 Same day cancellations or no-shows- full session fee

 Repeated cancellations may result in services being discontinued.

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Behaviour & Safety-

 All parties must behave respectfully and follow the supervisors' instructions at all times.

Aggressive, threatening or inappropriate behaviour will result in immediate termination of the session.

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Confidentiality-

All personal information is kept confidential except where:

• Required by law

• Required for risk/safety reasons

• Requested by legal representatives

• Ordered by the court​

 

Reporting- 

Reports are factual observations only.

We do not make recommendations about custody, parenting decisions, or legal outcomes.

 

No Recording Policy-

 Recording (audio/video), live streaming, or photographing the supervisor, child, or other party is strictly prohibited unless written permission is obtained.

 

Transport Safety-

 All transport provided by NSW Family Contact Services follows child safety guidelines.

Parents must provide correctly fitted car seats when required.

 

Termination of Services- 

Services may be suspended or ended if:

• Safety is at risk

• Payment is not made

• The court order is unclear

• A parent breaches the terms

 

Disclaimer- 

Information on this website or provided during services is not legal advice.

Families should seek independent legal guidance for court-related matters.

 

Agreement-

By booking or attending a supervised session, you agree to these Terms & Conditions.

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